Terms and Conditions


Return / Refund Policy

  • Payment for all classes must be received prior to the scheduled class date to ensure your place.
  • Class Cancellations via online, the APP, reception, phone or email within 6 hours for whatever reason will not be returned to your account
  • Cancellations prior to 6 hours will receive the class credit back onto their account for future use
  • You can cancel your classes online by pressing CANCEL or LATE CANCEL
  • If you are attending classes on the weekends, please ensure you know how to cancel classes on the website or the APP. Our front desk team can help you with this. We have no one monitoring the phone or emails from 12pm on Saturdays until 9am on Monday morning. If you leave a voicemail or send an email cancelling a weekend class this will not be received and you will lose your class credit
  • There is a €20 processing fee for any refunds.
Sometimes we run specific courses. Pilates courses must be paid for to reserve your place before the course commences. Missed classes on a course cannot be carried over to a new course. Courses will have an expiry date e.g., 4 or 6 weeks.

We operate a prepay service. You will be sent a link to pay for your appointment before you attend.

  • Appointment Cancellations within 24 hours will not be refunded.

Full appointment fees apply to any late cancellation in less than 24 hours.

  • Late for an Appointment 
    If you are late for an appointment your Physiotherapist will treat you for the time remaining. The full appointment fee will be charged.
    Please ensure you give yourself plenty of time for the increased volume of traffic on the roads, especially on the busier days and times for road traffic.


Our time is valuable and we have patients on our waiting lists. We need 24 hours’ notice to fill the appointment time. We work hard to try to keep our waiting lists to a minimum so no one is waiting too long to see a member of our Team. Hence, we have a strict cancellation policy.

General Terms
  • Please arrive to class on time. The warm-up is a very important part of Pilates. Missing this could cause you an injury.
  • It may occasionally be necessary for us to make changes to our services and we reserve the right to make such changes. If there are changes in the timetable due to adverse weather conditions or substitution of Teachers, we will try to notify you in advance but are not obliged to do so. You will receive notification on Teacher changes via email. Please ensure you are subscribed to receive emails from our system if you would like to know this information.
  • Please note your expiry date. Expiration dates cannot be extended for any reason.
  • Missed classes cannot be carried forward to the next course.
  • Pilates accounts cannot be shared.
  • Class packages cannot be shared. You cannot book a class under someone else’s name.
If you are using the waiting list, please ensure you are signed up to receive notifications from our Mindbody system. You will be notified when you receive a space via text or email. Please ensure you know how the waiting list works. If you are unable to accept the class space you will lose the class credit if this is less than 6 hours.
If you are on the waiting list for a 6pm class, please do not also book into the 7pm or 8pm class as you will lose both class credits if you receive a place from the waiting list.
Louise O’Rourke Physiotherapy and Pilates Registered in Ireland No. 484304
Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Louise O’Rourke Physiotherapy and Pilates may alter the information on its web site from time to time. Louise O’Rourke Physiotherapy and Pilates shall have no liability arising from the use by any party of the information on this web site.
Louise O’Rourke Physiotherapy and Pilates does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Louise O’Rourke Physiotherapy and Pilates exclude all liability for contamination or damage caused by any virus or electronic transmission. Furthermore, all applicants release, Louise O’Rourke Physiotherapy and Pilates, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property.

Privacy & Security Policy

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.
Louise O’Rourke Physiotherapy and Pilates will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.