Terms and Conditions

WE HAVE A 6 HOUR CANCELLATION POLICY FOR PILATES CLASSES AND 24 HOURS FOR PHYSIOTHERAPY APPOINTMENTS!

Return / Refund Policy

APPOINTMENT CANCELLATIONS

We operate a prepay service. You will be sent a link to pay for your appointment before you attend.

Appointment Cancellations within 24 hours will not be refunded.

Full appointment fees apply to any late cancellation in less than 24 hours.

Late for an Appointment

If you are late for an appointment your Physiotherapist will treat you for the time remaining. The full appointment fee will be charged.

Please ensure you give yourself plenty of time for the increased volume of traffic on the roads, especially on the busier days and times for road traffic.
Please do not cancel your appointment through your therapist contact email. This will not be accepted as a form of cancellation.

Please contact the front desk or cancel your appointment online

Our time is valuable and we have patients on our waiting lists. We need 24 hours’ notice to fill the appointment time. We work hard to try to keep our waiting lists to a minimum so no one is waiting too long to see a member of our Team. Hence, we have a strict cancellation policy.

CLASS CANCELLATIONS

Payment for all classes must be received prior to the scheduled class date to ensure your place.
Class Cancellations via online, the APP, reception, phone or email within 6 hours for whatever reason will not be returned to your account
Cancellations prior to 6 hours will receive the class credit back onto their account for future use
You can cancel your classes online by pressing CANCEL or LATE CANCEL
If you are attending classes on the weekends, please ensure you know how to cancel classes on the website or the APP. Our front desk team can help you with this. We have no one monitoring the phone or emails from 12pm on Saturdays until 9am on Monday morning. If you leave a voicemail or send an email cancelling a weekend class this will not be received and you will lose your class credit
There is a €20 processing fee for any refunds.

PILATES COURSES

Sometimes we run specific courses. Pilates courses must be paid for to reserve your place before the course commences. Missed classes on a course cannot be carried over to a new course. Courses will have an expiry date e.g., 4 or 6 weeks.

General Terms

Please arrive to class on time. The warm-up is a very important part of Pilates. Missing this could cause you an injury.
It may occasionally be necessary for us to make changes to our services and we reserve the right to make such changes. If there are changes in the timetable due to adverse weather conditions or substitution of Teachers, we will try to notify you in advance but are not obliged to do so. You will receive notification on Teacher changes via email. Please ensure you are subscribed to receive emails from our system if you would like to know this information.
Please note your expiry date. Expiration dates cannot be extended for any reason.
Missed classes cannot be carried forward to the next course.
Pilates accounts cannot be shared.
Class packages cannot be shared. You cannot book a class under someone else’s name.

WAITING LIST

Waiting List will be closed 1 hour before the start of the class.

Text/email will be sent immediately if you are added to the Class.

🚨 IMPORTANT 🚨

If you require more than 1 hour notice

please do not join the Waitlist.

‼️𝐓𝐨 𝐫𝐞𝐜𝐞𝐢𝐯𝐞 𝐧𝐨𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐭𝐡𝐚𝐭 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐚𝐝𝐝𝐞𝐝 𝐭𝐨 𝐭𝐡𝐞 𝐜𝐥𝐚𝐬𝐬 𝐲𝐨𝐮 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐦𝐚𝐤𝐞 𝐬𝐮𝐫𝐞 𝐭𝐡𝐞

“𝐑𝐞𝐦𝐢𝐧𝐝𝐞𝐫𝐬 𝐚𝐧𝐝 𝐬𝐜𝐡𝐞𝐝𝐮𝐥𝐞 𝐜𝐡𝐚𝐧𝐠𝐞𝐬” 𝐬𝐮𝐛𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧 𝐢𝐬 𝐜𝐡𝐞𝐜𝐤𝐞𝐝 𝐢𝐧 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐟𝐢𝐥𝐞‼️

If you are on the Waiting List and you do not get added to the class you will not loose a class pass.

If you are on the waiting list for a 6pm class, please do not also book into the 7pm or 8pm class as you will lose both class credits if you receive a place from the waiting list.

Louise O’Rourke Physiotherapy and Pilates Registered in Ireland No. 484304

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Louise O’Rourke Physiotherapy and Pilates does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Louise O’Rourke Physiotherapy and Pilates exclude all liability for contamination or damage caused by any virus or electronic transmission. Furthermore, all applicants release, Louise O’Rourke Physiotherapy and Pilates, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property.

Privacy & Security Policy

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.

Louise O’Rourke Physiotherapy and Pilates will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.